Social Media Guidelines
We welcome you to interact with Imperial Care Internal Medicine on our social media platforms. Our goal is to foster a supportive, informative, and respectful online community. To ensure a safe and engaging environment, we ask that you follow these guidelines when participating on our social media pages.
1. Respectful Engagement:
- We encourage constructive feedback, discussions, and questions, but all comments must be respectful.
- Avoid using offensive, abusive, or discriminatory language. Posts that contain hate speech, threats, or harassment will be removed.
2. No Medical Advice:
- We cannot provide medical advice, diagnosis, or treatment through social media.
- For personal medical concerns, contact your healthcare provider or call 911 in case of an emergency.
3. Protect Your Privacy:
- Do not share personal health information (PHI) or sensitive details on social media.
- Remember that any information you post may be publicly visible.
4. Moderation of Comments:
- We reserve the right to delete or moderate comments that are off-topic, spam, promotional, or violate these guidelines.
- Repeated violations may result in a user being blocked from our social media pages.
5. Intellectual Property:
- Do not post content that infringes on copyrights, trademarks, or other intellectual property rights.
- Content shared on our platforms should be original or properly credited.
6. Commercial Use Prohibited:
- Our social media platforms are not for advertising or solicitation. Posts promoting products, services, or other businesses will be removed.
7. Legal and Safety Compliance:
- Users must comply with all applicable laws and regulations when posting.
- We may disclose content to authorities if required by law or to protect our community.
- By engaging with Imperial Care Internal Medicine on social media, you agree to these guidelines. We reserve the right to update these guidelines at any time without notice.
Privacy Policy
At Imperial Care Internal Medicine, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us on social media.
1. We may collect the following types of information through social media interactions:
- Publicly available information from your profile (e.g., name, username, comments)
- Messages or inquiries you send via direct messaging platforms
- Interaction data (e.g., likes, shares, and comments)
2. We use the information collected to:
- Respond to inquiries and comments
- Share relevant health information, updates, and educational content
- Monitor and improve our social media engagement and content
3. Data Protection:
- We take appropriate measures to safeguard your information. However, social media platforms are third-party services, and we cannot guarantee the security of information shared publicly or through direct messaging.
4. Third-Party Disclosure:
- We do not sell or share your personal information with third parties, except when required by law or to comply with legal processes.
5. Cookies and Analytics:
- Social media platforms may use cookies and analytics tools. Please refer to the privacy policies of the respective platforms for more information on how they collect and use data.
6. Your Rights:
- Access & Correction: You have the right to request access to the personal information we collect and request corrections if necessary.
- Opt-Out: You may adjust your social media privacy settings to limit data sharing.
7. Changes to the Privacy Policy:
- We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website or social media pages, and continued engagement constitutes acceptance of the revised policy.
By participating in our social media channels, you acknowledge that you have read, understood, and agreed to these Social Media Guidelines and Privacy Policy.
SMS Privacy Policy:
At Imperial Care Internal Medicine, we are committed to protecting your privacy and safeguarding your personal information. This SMS Privacy Policy explains how we collect, use, and protect the information you provide when you receive SMS communications from us. By opting in to receive SMS messages, you agree to the terms outlined in this policy.
1. Information We Collect:
- When you opt-in to receive SMS messages, we may collect the following information:
- Your mobile phone number
- Message interaction data (e.g., delivery status, timestamps, message content)
- Any information you provide in response to our SMS communications
2. We use the information collected to:
- Send appointment reminders, confirmations, and cancellations
- Provide updates about your medical care, such as lab results or treatment follow-ups
- Share health-related alerts or educational resources
- Respond to inquiries or provide customer support
3. Data Protection and Security:
- We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption and secure data storage practices.
4. Third-Party Disclosure:
- We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted service providers who assist us in delivering SMS services. These providers are required to keep your information confidential and use it only for the agreed-upon purposes.
5. Your Rights and Choices:
- Opt-Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us.
- Help: For assistance, reply "HELP" or contact our office directly.
- Access & Correction: You have the right to access and request correction of your personal information by contacting our office.
6. Compliance with Regulations:
- We comply with all applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and the Telephone Consumer Protection Act (TCPA). We will not send protected health information (PHI) via SMS without your prior consent.
7. Changes to the SMS Privacy Policy:
- We may update this policy periodically. Any changes will be posted on our website with the updated effective date. Continued use of our SMS services after changes constitutes acceptance of the revised policy.
By opting into our SMS services, you acknowledge that you have read, understood, and agreed to this SMS Privacy Policy.
For any questions about our Privacy Policies or Social Media Guidelines, please reach out to us using the chat bubble located in the bottom right corner of our website.