Social Media Guidelines & Privacy Policies

Social Media Guidelines

We welcome you to interact with Imperial Care Internal Medicine on our social media platforms. Our goal is to foster a supportive, informative, and respectful online community. To ensure a safe and engaging environment, we ask that you follow these guidelines when participating on our social media pages.

1. Respectful Engagement:

• We encourage constructive feedback, discussions, and questions, but all comments must be respectful.
• Avoid using offensive, abusive, or discriminatory language. Posts that contain hate speech, threats, or harassment will be removed.

2. No Medical Advice:

• We cannot provide medical advice, diagnosis, or treatment through social media.
• For personal medical concerns, contact your healthcare provider or call 911 in case of an emergency.

3. Protect Your Privacy:

• Do not share personal health information (PHI) or sensitive details on social media.
• Remember that any information you post may be publicly visible.

4. Moderation of Comments:

• We reserve the right to delete or moderate comments that are off-topic, spam, promotional, or violate these guidelines.
• Repeated violations may result in a user being blocked from our social media pages.

5. Intellectual Property:

• Do not post content that infringes on copyrights, trademarks, or other intellectual property rights.
• Content shared on our platforms should be original or properly credited.

6. Commercial Use Prohibited:

• Our social media platforms are not for advertising or solicitation. Posts promoting products, services, or other businesses will be removed.

7. Legal and Safety Compliance:

• Users must comply with all applicable laws and regulations when posting.
• We may disclose content to authorities if required by law or to protect our community.
• By engaging with Imperial Care Internal Medicine on social media, you agree to these guidelines. We reserve the right to update these guidelines at any time without notice.

Privacy Policy

At Imperial Care Internal Medicine, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us on social media.

1. We may collect the following types of information through social media interactions:

• Publicly available information from your profile (e.g., name, username, comments)
• Messages or inquiries you send via direct messaging platforms
• Interaction data (e.g., likes, shares, and comments)

2. We use the information collected to:

• Respond to inquiries and comments
• Share relevant health information, updates, and educational content
• Monitor and improve our social media engagement and content

3. Data Protection:

• We take appropriate measures to safeguard your information. However, social media platforms are third-party services, and we cannot guarantee the security of information shared publicly or through direct messaging.

4. Third-Party Disclosure:

• We do not sell or share your personal information with third parties, except when required by law or to comply with legal processes.

5. Cookies and Analytics:

• Social media platforms may use cookies and analytics tools. Please refer to the privacy policies of the respective platforms for more information on how they collect and use data.

6. Your Rights:

• Access & Correction: You have the right to request access to the personal information we collect and request corrections if necessary.
• Opt-Out: You may adjust your social media privacy settings to limit data sharing.

7. Changes to the Privacy Policy:

• We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website or social media pages, and continued engagement constitutes acceptance of the revised policy.

By participating in our social media channels, you acknowledge that you have read, understood, and agreed to these Social Media Guidelines and Privacy Policy. 

Terms of Service for SMS Communications
SMS Terms & Conditions

1. SMS Consent Communication:

The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Imperial Care Internal Medicine, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Scheduling
• Updates

3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 1-5 SMS messages per week related to your appointments, follow up messages, billing inquiries, scheduling and updates.

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt-in to receive SMS messages from Imperial Care Internal Medicine in the following ways

• Filling out a paper/electronic form.

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://imperialcareinternalmedicine.com/

8. Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages on our website https://imperialcareinternalmedicine.com/
• Message frequency may vary

By opting into our SMS services, you acknowledge that you have read, understood, and agreed to this SMS Terms & Conditions.

For any questions about our Privacy Policies or Social Media Guidelines, please reach out to us using the chat bubble located in the bottom right corner of our website.